JOB DESCRIPTION
The task of the position will be split as follows:
Technical task:
- Ensure repair and dismantling on site and in workshop of coffee machines (training will be provided)
- Answer user’s request; telephone hotline, maintenance visits to schedule within 48 hours of customer’s call.
- Ensure after-sales service through different visits on site, while respecting Nespresso’s standards of service (bi-annual preventive maintenance visits to the appropriate person of contact).
- Ensure proper management of Technical workshop, machine verifications, and troubleshooting.
Administrative task:
- Events logistics.
- Follow up with customers.
- Stock management.
- General administrative duties.
- Showroom management
Being a small and dynamic company, the management will be expecting the highest dedication of the person, which will be hired at the technician specialist position and will measure its results accordingly.
EMPLOYMENT FULFILLMENT
The position is Cambridge (MA) based.
REQUIREMENTS
Five years experience as a technician (repairing, dismantling appliances)
Strong organization skills
Good knowledge of IT (Mac and Windows Office)
Polyvalent, Sociable, Flexible, Problem solving, Innovative, Collaboration
English, Excelllent presentation
A bit more about Nespresso Professional
“Nespresso Professional has always sought to find the right balance between innovation and tradition, form and technology, aesthetics and function. It has come to symbolise the very finest in espresso, specially conceived for office and customer care use. Its range of machines consists of three exclusive coffee systems, all exploiting the latest technology to deliver incomparable espresso.” See more… www.nespresso.com
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It is NOT ok to contact this poster with commercial interests.
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