Be part of a growing and thriving company in the exciting market of healthcare technology!! Outcome is in a great location with tons of growth opportunities. We provide software and services to support post-approval studies in the healthcare industry.Our market-leading technology is distinguished by its scalability, performance and reliability. We are looking for energetic, eager to learn individuals who want to be part of a dynamic team and have an impact on the organization.This role could be a great first job especially for someone interested in healthcare or technology.For more information on our organization, please see our website at www.outcome.com .
In this role, your main responsibility will be supporting physicians, nurses, pharmacists and other healthcare workers in the use of the company’s internet-based data management tools.
Responsibilities:
•Serve as primary contact for all site interactions and as liaison between users and Account Project Managers, escalating issues as appropriate
•Investigate, track, prioritize and resolve (when possible) user feedback, complaints, and issues
•Train users via teleconference
•Provide Site Management (Help Desk) support to sites for all ongoing projects
•Utilize internal databases to comprehensively track and manage user/client contacts
•If applicable, provide support and training to sponsors
•Provide support to other areas within the organization, particularly the larger Professional Services group, as needed.
Requirements:
•Bachelor’s degree
•Ability to learn quickly, multi-task and prioritize
•Must be detail oriented, enthusiastic, self-motivated, eager, and have a strong customer service sensibility
•Excellent communication and interpersonal skills
•Highly organized and self motivated with the ability to work independently
•Must be proficient in Word, Excel, and Internet Explorer
This opportunity offers a competitive base salary, outstanding benefits starting in your first month and many other perks in a casual environment.If you are interested, please email your resume and salary requirements to careers@outcome.com and feel free to take a look at our website at www.outcome.com for more information.
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