Cubellis Inc., a full-service, architecture engineering firm is seeking an IT Support Specialist to join its growing its team. Based out of Boston, MA this position will be responsible for providing technical support to the corporate and regional offices.
Essential Duties & Responsibilities: MUST HAVE AutoCAD exp.
• Diagnose and resolve computer problems and requests from users in a timely manner.
• Install, configure and troubleshoot hardware: including desktops, laptops, peripherals, network equipment
• Install, configure and troubleshoot software packages, including operating systems, anti-virus, VPN client, and desktop software
• Provide first level support for networking and server issues; escalate issues to the IT Manager
• Participate in IT projects such as system implementations, upgrades, etc
• Responsible for backup and recovery of all servers
• Provide IT training to new employees
• Manage all PDA devices
• Manage all vendor relationships
Qualifications:
• Bachelor Degree in Computer Science or related field.
• MCSA/E or other IT certification preferred
• 3-5 years experience with Information Technology, including front line technical support experience working with standalone and networked PC equipment.
• Working knowledge of Windows 2003 Active Directory and Exchange
• Working knowledge of desktop Operating Systems (2000/XP) and desktop software including Microsoft Office products
• Knowledge of networking topology and protocols
• Ability to troubleshoot complex issues related to operating systems and PC hardware
• Strong technical, analytical and problem solving skills
• Customer focus and dedication to customer satisfaction
• Excellent communication skills, both written and verbal
• Strong initiative, self-motivation, ability to complete tasks on time
• Ability to handle multiple priorities with minimal supervision
• Attention to detail
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It is NOT ok to contact this poster with commercial interests.
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